🎟️ Membership Suite v1.0
L1: /features/suites/membership
Page purpose (Design Standard — non‑negotiable)
This page positions the Membership Suite as Primoro’s long‑term patient relationship and recurring revenue layer — enabling practices to offer care plans, hygiene memberships, and value‑based continuity without fragmenting the patient experience or introducing separate subscription platforms.
The Membership Suite extends Primoro CORE to support predictable income, retention, and patient lifetime value as structured, governed workflows that remain fully connected to appointments, communication, aftercare, and clinical context.
Tone: confident, structured, outcome‑led
Style: continuity and trust — never salesy, never e‑commerce heavy
This page must communicate
- Membership lives inside the operating system, not a separate subscription tool
- Patients stay within the same journeys and apps they already use
- Plans, payments, and communications are owned, visible, and auditable
- Recurring care enhances continuity without increasing admin burden
- Practices build predictable revenue without compromising governance
This page is not
- a third‑party membership or billing platform
- a standalone patient portal
- an e‑commerce storefront disconnected from care delivery
- a loyalty gimmick or discount scheme
Hero
Membership Suite — deliver ongoing care, not one‑off visits
The Membership Suite connects care plans, hygiene subscriptions, and value‑based benefits into one governed experience — helping practices retain patients and build predictable revenue without additional systems.
Everything runs on the same patient records, communication history, tasks, and security controls as Primoro CORE, ensuring membership is connected, transparent, and trusted.
CTAs → Request a demo (/request-a-demo) → Explore Primoro CORE (/features)
What the Membership Suite enables
The Membership Suite helps practices:
- introduce care plans and subscriptions without external platforms
- move from reactive treatment to proactive, ongoing care
- provide patients with clarity on benefits and entitlements
- automate renewals and plan‑based communication
- understand retention, churn, and long‑term value
It replaces manual tracking, third‑party subscription tools, and fragmented messaging with one accountable system for ongoing care — consolidating plan administration inside Primoro, increasing profitability by removing third‑party fees and duplicated operational effort, and enabling associate payouts to be calculated and integrated directly into platform payouts automatically when the relevant performance and payments modules are enabled, with no manual reconciliation required.
What’s included in the Membership Suite
Care Plan Subscriptions
Structured recurring care plans, owned by the practice.
- configure inclusions, pricing, and eligibility
- link plans directly to appointments and aftercare
- maintain visibility across the care journey
- replace external care plan and standing‑order systems
→ View Care Plan Subscriptions (/modules/care-plan-subscriptions)
Hygiene Subscriptions
Preventive care plans without complexity.
- support hygiene‑only memberships
- align subscriptions with recall and appointment workflows
- encourage preventive attendance without additional admin
→ View Hygiene Subscriptions (/modules/hygiene-subscriptions)
Product Shop
Relevant products, offered contextually.
- surface recommended products inside the Patient App
- connect purchases to membership benefits
- avoid standalone shops or disconnected checkouts
→ View Product Shop (/modules/product-shop)
How practices use the Membership Suite
Practices adopt the Membership Suite when they want to:
- improve patient retention and continuity of care
- create predictable recurring income
- reduce reliance on third‑party plan providers
- automate renewals and plan communications
- strengthen long‑term patient relationships without operational sprawl
How it works with Primoro CORE
The Membership Suite:
- runs on CORE patient records, appointments, tasks, and communication
- integrates seamlessly with the Patient App, Communication Hub, and Aftercare Manager
- respects the same security, access, and audit controls as the rest of the platform
- feels native to Primoro — not bolted on
You don’t add a membership system — you extend the patient journey responsibly.
Frequently asked questions
Is the Membership Suite a separate app for patients?
No. Patients continue using the same Primoro Patient App they already use for appointments, forms and messages. When the Membership Suite is enabled, additional membership‑related views, status indicators and actions appear within the existing app. If the suite is not licensed, these elements are completely hidden.
Does this replace existing care plan or subscription providers?
Yes. Many practices use the Membership Suite instead of third‑party care plan and subscription platforms. This reduces system sprawl, duplicate data entry and operational risk by keeping plans, payments and communication inside the same governed platform.
How are payments, renewals and reminders managed?
Membership renewals, plan status and patient reminders are handled through Primoro’s Communication Hub and automation. This ensures communications are timely, owned and auditable, without manual chasing or disconnected billing systems.
Will patients clearly understand what is included in their plan?
Yes. Patients can view their plan status, inclusions and benefits directly within the Patient App. This reduces confusion, improves trust and supports informed long‑term engagement with care.
Do staff need to manage memberships separately from day‑to‑day workflows?
No. Membership information is surfaced contextually within existing staff workflows — such as appointments, communication and aftercare — rather than through separate systems or admin screens.
Can the Membership Suite work alongside other Primoro suites?
Yes. The Membership Suite is designed to work seamlessly with other Primoro modules, including Communication, Aftercare, Performance and Loyalty. Each additional suite enhances membership‑related insight and automation without creating duplication.
Is this suitable for private, NHS or mixed practices?
Yes. The Membership Suite supports private and mixed practice models, including preventive and continuity‑of‑care approaches, while maintaining appropriate governance and visibility.
Does this change how clinicians diagnose or deliver care?
No. Clinical decision‑making remains within the PMS. The Membership Suite supports continuity, communication and patient understanding — not diagnosis, charting or clinical judgement.
Can membership revenue be included automatically in associate payouts?
Yes. When the relevant Performance and Payments modules are enabled, membership revenue can be included directly in platform‑generated associate payouts. Calculations, splits and payout values are handled within Primoro, removing the need for manual reconciliation or separate membership reports while maintaining full visibility and auditability.
Final CTA
Build long‑term care relationships — without fragmented systems.
→ Request a demo (/request-a-demo) → Explore Primoro CORE (/features)
Status:
/features/suites/membership — Page draft v1.0
Aligned to Primoro Sitemap v3.1 and Website Design Standard