/product/web-portal v1.0
The Primoro Web Portal
The operational control centre for your practice — real‑time visibility, coordination, and accountability
Hero summary
One web portal your team works in all day — clearly, securely, and in real time.
The Primoro Web Portal is the primary day‑to‑day workspace for practice teams — used by front‑of‑house, administrators, practitioners, managers, and clinical leads.
It brings together patients, staff activity, tasks, communication, and operational status into a single, live interface — fully branded to your practice and designed to work alongside your existing Practice Management System.
Practitioners use the portal for most of their daily work, with tablets used contextually in surgeries where it makes sense.
This is not a reporting dashboard. It’s a live operational control surface.
What the Web Portal is for
The Primoro Web Portal is designed for:
- practice owners and managers
- front‑of‑house and operations teams
- clinical leads who need oversight, not admin burden
It’s where teams:
- see what’s happening now
- coordinate work across the day
- spot issues early
- ensure nothing falls through the cracks
A real‑time operational hub — not just a dashboard
Unlike traditional portals or analytics tools, the Primoro Web Portal is:
- live, not retrospective
- operational, not analytical only
- action‑driven, not passive
From the portal, teams can:
- view and manage live rotas and coverage
- assign, track, and escalate tasks
- monitor patient and staff communication
- see operational alerts and exceptions as they happen
- maintain oversight without micromanagement
Everything updates in real time, based on activity across the mobile and tablet apps.
What you can do in the Portal
Coordinate staff and rotas
- View who is working, where, and when
- Understand live coverage across the day
- Spot gaps or pressure points early
Manage tasks and accountability
- Assign tasks to individuals or roles
- Track progress and completion
- Surface overdue or blocked work
- Ensure accountability without chasing
Oversee communication
- Monitor patient communication flowing through the platform
- See where action is required
- Maintain continuity across teams
(Staff communication itself happens via Staff App Mode — the Portal provides visibility and coordination.)
Maintain compliance and operational control
- Track surgery and decontamination readiness
- Monitor compliance‑related actions and logs
- Surface risks or exceptions before they become issues
Works with mobile and tablet — one source of truth
The Web Portal connects directly to:
- the patient mobile app (engagement and communication)
- the shared tablet app (in‑practice execution)
This means:
- no duplicate systems
- no re‑keying of information
- no fragmented views across teams
The portal shows what’s happening across the practice — while work is carried out where it makes sense: on mobile or on tablets.
CORE portal — with modular growth
The Web Portal is part of Primoro’s CORE platform and delivers immediate value at launch.
Practices can then extend capability by:
- enabling individual modules to meet specific needs, or
- activating Feature Suites for broader functionality
As modules and Suites are added, the Portal naturally expands — surfacing new capability in the same familiar interface, without changing how teams work day to day.
Designed to work alongside your PMS
Primoro does not replace your Practice Management System.
Your PMS remains the system of record for clinical data and clinical operations, leaving it to do what it does best.
The Web Portal complements it by handling:
- coordination
- communication
- tasks
- operational visibility
This avoids duplication while solving the problems PMS systems were never designed for.
Fully white‑labelled. Secure by design.
The Web Portal is:
- fully branded to your practice
- role‑based and permission‑controlled
- fully auditable
Each user sees only what’s relevant to their role, and every action is traceable — supporting governance, privacy, and inspection readiness.
Web Portal — Frequently Asked Questions
Is the Web Portal where staff work day to day?
Yes.
The Primoro Web Portal is the primary day‑to‑day working environment for most staff, including front‑of‑house teams, administrators, practitioners, managers, and clinical leads.
It’s where work is planned, coordinated, tracked, and managed throughout the day.
How is the Web Portal different from the Tablet App?
The Web Portal is where work is coordinated and managed.
The Tablet App is used contextually in the practice — for example in surgeries or at reception — where a shared, touch‑based interface makes sense.
Most staff, including practitioners, spend the majority of their time in the Web Portal.
How does the Web Portal relate to the Staff Mobile App?
The Staff Mobile App is not a replacement for the Web Portal.
It is used to:
- stay connected when away from a desk
- receive alerts and updates
- act on tasks inside and outside normal working hours
The Web Portal remains the primary workspace for running the practice day to day.
Does the Web Portal replace our PMS?
No.
Your Practice Management System remains the system of record for clinical data and clinical operations.
The Web Portal complements it by handling coordination, communication, tasks, and operational visibility — without duplicating core clinical workflows.
Is the Web Portal white‑labelled to our practice?
Yes.
The Web Portal is fully white‑labelled, including your branding, colours, and identity, so it feels like your own internal system — not third‑party software.
What do we get in CORE, and how does it expand?
Every practice starts with the CORE platform, which includes the Web Portal and key operational functionality.
Practices can then add:
- individual modules to address specific needs, or
- full Feature Suites to unlock broader capability
As you add modules or Suites, new functionality appears naturally inside the same Portal.
Call to action
See how the Primoro Web Portal gives your team real‑time control — without complexity.
→ Request a Demo → Explore CORE Features