/product/tablet-app v1.0

The Primoro Tablet App

The day‑of execution layer — turning the mobile patient journey into safe, controlled delivery

Hero summary

The tablet app that runs the practice — surgeries, decontamination, and task execution, fully aligned to the patient journey.

Primoro’s Tablet App is designed for the most critical moment in care: the day of delivery.

It connects appointments, staff, tasks, and compliance into a live, shared operational view — ensuring what patients see in the mobile app is executed accurately, safely, and consistently inside the practice.

This is not a mirrored system. It is a purpose‑built execution surface.

Completing the mobile journey

The Primoro mobile app is where patients engage.

The Tablet App is where the practice delivers.

Every booking, form, message, and instruction captured in the mobile app flows directly into the tablet experience — so teams always work from the same source of truth.

There is no re‑keying. No whiteboards. No lost handovers.

Designed for shared clinical environments

Primoro’s Tablet App is designed specifically for shared use in surgeries and decontamination areas.

It is:

• role‑aware
• session‑controlled
• audit‑ready
• resistant to casual data exposure

The tablet is not a staff personal app and is not driven via Staff App Mode.

It is a dedicated environment built for fast, accurate execution in clinical settings.

What the Tablet App enables

The Primoro Tablet App supports multiple in‑practice roles — not just clinical delivery — giving teams a shared, controlled interface wherever face‑to‑face interaction with patients is required.

Reception and in‑person patient interaction

Beyond clinical spaces, the Tablet App supports secure, face‑to‑face interactions at reception desks and in consultation rooms.

This includes:

• signing medical histories, declarations, and consent forms in person
• reviewing and confirming patient details at arrival
• supporting patients who are not yet using the mobile app
• capturing acknowledgements in a controlled, auditable way

All interactions are:

• session‑controlled on shared devices
• attributable to a named staff member
• immediately reflected in the patient record and downstream workflows

Treatment explanation and acceptance

The Tablet App also supports treatment discussions and conversion moments by:

• visually presenting treatment plans to patients
• walking patients through options and next steps in person
• capturing in‑person acceptance or acknowledgements
• triggering follow‑up tasks, bookings, or finance workflows where required

This keeps high‑value, trust‑based conversations personal, clear, and fully connected to the wider Primoro platform.

Surgery execution

In surgeries, the Tablet App supports nurses and clinicians by:

• showing today’s appointments in context
• surfacing tooth‑level and treatment information where required
• confirming readiness and room status
• supporting in‑chair steps such as forms, consents, acknowledgements, and aftercare hand‑off
• closing the loop with finish‑and‑send workflows

Everything displayed reflects live data from the CORE platform — not static schedules.

Decontamination and compliance

In decontamination areas, the Tablet App provides:

• a clear day view of required tasks
• structured decon and compliance work packages
• visibility of what is complete, due, or overdue
• auditable confirmation of completion

This removes reliance on paper logs, memory, and end‑of‑day reconstruction.

Task‑led operational control

The Tablet App is tightly linked to Task Manager, ensuring:

• critical actions are clearly owned
• nothing is completed anonymously
• delays or gaps are visible in real time

Tasks shown on the tablet are context‑specific to the location and role — not generic lists.

Real‑time visibility for the whole day

Primoro’s Tablet App provides a live operational view of the day, including:

• surgery readiness
• staff coverage aligned to rotas
• task and checklist completion
• patient flow and turnaround awareness

Everyone sees the same truth — updated instantly as the day progresses.

Secure by design

The Tablet App operates under a dedicated security model:

• controlled session access for shared devices
• no personal or anonymous use
• screen and capture protection on sensitive views
• full audit logging of actions and completion

It provides the confidence required for shared clinical environments without slowing teams down.

How it fits into the Primoro platform

The Tablet App works as part of the wider Primoro ecosystem, integrating directly with:

• Appointment Manager — live schedules and changes
• Rota Manager — who should be where, and when
• Task Manager — operational and compliance actions
• Surgery & Decon Day View — unified day‑of overview
• Digital Forms — in‑chair forms and confirmations
• Aftercare Manager — consistent post‑appointment delivery
• Security & Privacy — governed access and auditability

It ensures execution matches intent — every time.

Why this matters

With Primoro:

• patients experience a smooth, predictable journey
• staff work from clear, shared information
• compliance is embedded, not remembered
• managers gain visibility without micromanagement

The Tablet App turns a connected mobile experience into safe, reliable delivery.

Call to action

See how the Primoro Tablet App keeps your day running smoothly — from first patient to last.

→ Request a Demo

→ Explore the Mobile App

Tablet App — Frequently Asked Questions

Is the Tablet App the same as the staff mobile app?

No — they are deliberately different, and this separation is core to how Primoro works.

• Tablet App

Used on shared in‑practice tablets for face‑to‑face patient interaction, reception workflows, treatment explanation, and day‑of clinical execution.

• Staff App Mode

Used on personal staff devices and is the primary channel for staff communication in addition to the desktop portal, including:

Do staff stay logged in on shared tablets?

No.

The Tablet App uses a session‑controlled security model:

• no permanent logins
• no anonymous use
• actions attributed to a named staff member
• sessions automatically expire

This protects patient data while keeping workflows fast and practical in shared environments.

Can the Tablet App be used at reception or only in surgeries?

It can be used beyond surgeries.

The Tablet App supports secure, in‑person interactions at:

• reception desks
• consultation rooms
• treatment coordinator spaces

This includes form signing, confirmation of details, and other face‑to‑face interactions where a shared tablet is appropriate.

What if a patient has not downloaded the mobile app?

The Tablet App can still be used to support the patient in person.

Patients can sign forms, review information, and provide acknowledgements on the tablet. All actions are immediately linked to their record. If the patient installs the mobile app later, their information continues seamlessly.

Can the Tablet App be used to explain treatment plans and capture acceptance?

Yes.

The Tablet App can be used to:

• visually present treatment plans
• support face‑to‑face explanations
• capture in‑person acceptance or acknowledgements
• trigger follow‑up tasks, bookings, or finance workflows

This keeps important conversations clear, personal, and fully connected to practice systems.

Can a tablet be used as a reception or payment kiosk?

Yes.

A tablet can be provisioned for dual use at reception, including:

• acting as a patient interaction surface (form signing, confirmations, explanations)
• supporting Integrated Payments workflows where enabled

In these setups:

• patient interaction and payment are clearly separated by context
• payments are taken through a dedicated, secure payment flow or terminal
• all actions remain attributed, auditable, and compliant

This allows practices to streamline front‑of‑house interactions while maintaining strong security and separation of concerns.

Is patient data safe on a shared tablet?

Yes.

The Tablet App is designed for shared clinical environments and includes:

• role‑aware access controls
• session management
• screen and capture protection
• full audit logging of actions

This ensures patient data remains protected without adding unnecessary friction for staff.

Does the Tablet App show Primoro branding to patients?

No.

The Tablet App is part of Primoro’s white‑labelled platform. Patients see your practice branding, language, and communications. Primoro powers the system in the background.

How does the Tablet App work with the mobile app?

The two are designed to work together:

• The mobile app supports patient engagement, preparation, and communication.
• The Tablet App supports in‑practice execution, verification, and delivery.

Together, they provide end‑to‑end continuity from booking through to care delivery and follow‑up.

✅ Status

• Tablet App positioned as a shared, in‑practice execution surface
• Reception, sales, clinical, and compliance use cases clearly articulated
• FAQs aligned with current security and workflow model
• Fully consistent with mobile app, staff app, and CORE platform narrative
• Ready to lock and hand to design

Embedded Tables

Table 1

1 - internal messages 2 - task notifications 3 - alerts and updates 4 - operational communication from the practice