Features

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Primoro CORE — everything a modern practice needs, out of the box

Hero Summary

One connected platform for running a dental practice — without bolt‑ons, portals, or fragmented tools.

Primoro CORE brings together scheduling, communication, task management, patient engagement, and governance into a single operating system. Every feature is connected by a shared calendar and role‑based model, ensuring work is visible, owned, and controlled from day one.

CTAs

→ Request a demo

→ Explore Primoro CORE

What CORE gives you

Primoro CORE replaces disconnected systems with one cohesive foundation. Out of the box, practices get:

• A centralised calendar model for all work
• Role‑based routing instead of inbox chasing
• Governed scheduling, communication, and follow‑ups
• Built‑in patient self‑service
• Secure access control and auditability
• A consistent experience across web, mobile, and tablet

Everything in CORE is designed to work together — no configuration sprawl, no hidden dependencies.

One shared work model

At the heart of CORE is a simple principle:

If work matters, it exists as a shared, time‑bound calendar item.

Tasks, callbacks, appointments, and follow‑ups are all governed by the same rules:

• Clear ownership (role‑first, not inbox‑first)
• Defined due dates or time windows
• Shared visibility across teams
• Full audit trail from creation to completion

This model ensures nothing is lost when staff change, shifts rotate, or practices scale.

What’s included in CORE

Appointment Manager

Governed scheduling for staff and patient bookings — with rules, recalls, confirmations, waitlists, and deposits included as standard. Prevents booking errors and protects the diary.

→ View Appointment Manager

Digital Forms

Paperless forms, consent, and questionnaires that tie directly into appointments and tasks — reducing admin and improving completion rates.

→ View Digital Forms

Aftercare Manager

Standardised, trackable aftercare workflows delivered digitally, linked to treatment and appointments.

→ View Aftercare Manager

Family Profiles

Manage households together — bookings, forms, communication, and payments — without duplicating admin.

→ View Family Profiles

Rota Manager

Define who’s working and when. Rota Manager feeds real availability into the CORE calendar so work is scheduled against capacity, not assumptions.

→ View Rota Manager

Surgery & Decon Day View

Tablet‑first views for clinical areas, showing the day as it’s actually running — across surgeries and decontamination.

→ View Surgery & Decon Day View

Task Manager

Turn follow‑ups and operational actions into visible, owned work. Tasks and callbacks run on the same calendar model, with SLA visibility and role‑based claiming.

→ View Task Manager

Smart Dashboards

Operational visibility across the practice — what’s done, what’s due, and what’s at risk — without manual reporting.

→ View Smart Dashboards

Communication Hub

All patient and internal conversations in one place — directly creating tasks, callbacks, and appointment actions. No inboxes, no WhatsApp, no lost messages.

→ View Communication Hub

Staff App Mode

Focused, role‑appropriate interfaces for staff — reducing noise while keeping work visible and controlled.

→ View Staff App Mode

Access Manager

Role‑based access, permissions, and immediate leaver controls — ensuring security without operational disruption.

→ View Access Manager

Document Hub

A single, governed place for policies, SOPs, and resources — with access controlled by role.

→ View Document Hub

AI Assistant (Aiden)

A calm, embedded guide across the platform. Aiden helps patients and staff understand what’s next, complete actions, and stay on top of what’s due — without replacing your team.

→ View AI Assistant

Security & Privacy

Built‑in governance for data access, retention, and audit — designed for healthcare environments and group operators.

→ View Security & Privacy

See how it works for your role

Primoro CORE is one platform — but the value looks different depending on how you run the practice.

Whether you’re focused on utilisation, day‑to‑day flow, or protecting chair time, Primoro adapts to what each role needs — without separate tools or systems.

→ View Primoro by role

Extend CORE when you’re ready

Primoro CORE is complete on its own. As your practice grows, optional add‑ons and suites extend specific capabilities — without changing how CORE works day to day.

These extensions build on the same calendar, roles, and governance model — so nothing feels bolted on or disconnected.

→ Explore add‑ons & suites

Designed to extend — without breaking CORE

Primoro CORE is complete on its own, but it’s built to extend cleanly.

Optional modules add behaviour, not structure — for example:

• Treatment Pipeline (new patient enquiries and sales workflows)
• Campaign Manager (marketing and outreach)
• Integrated Payments (advanced payment flows)

Your CORE remains stable, governed, and predictable as you grow.

Why practices choose Primoro CORE

• Fewer systems to manage
• Less admin and fewer errors
• Clear ownership and accountability
• Safer, more secure operations
• Designed for growth from day one

Final CTA

Everything your practice needs to run — connected, governed, and ready to scale.

→ Request a demo

→ Explore Primoro CORE