/features/aftercare-manager

Aftercare Manager v1.0

Aftercare Instructions, Follow‑Ups & Check‑Ins (CORE)

Hero summary

Deliver the right aftercare — and stay connected with patients during recovery without overwhelming your team.

Primoro’s Aftercare Manager ensures patients receive clear, relevant aftercare linked to the treatment they’ve received, with Aiden, the conversational interface of the Primoro AI Assistant, acting as the first point of contact for questions, check‑ins, and reassurance — escalating to the practice when human input is needed.

Aftercare is delivered digitally via the mobile app, easy to read and reference in‑app, and fully auditable.

CTAs

→ Request a Demo

→ Explore Primoro CORE

What it does

Aftercare Manager provides a structured, governed way to manage post‑treatment guidance, communication, and follow‑up.

The module enables practices to:

• Link aftercare instructions directly to treatment types or procedures
• Use built‑in aftercare templates to get started quickly
• Customise, extend, or build new aftercare content using a visual builder
• Apply consistent branding, tone, and formatting
• Deliver aftercare digitally via the patient mobile app
• Allow patients to view and re‑read aftercare in‑app without downloads
• Enable patients to ask questions or raise concerns to Aiden (Primoro AI Assistant) in the first instance
• Escalate conversations to the practice team automatically when needed
• Run automated follow‑ups and check‑ins after treatment
• Maintain full audit trails for delivery, access, and responses

Aftercare becomes proactive, supportive, and consistent — not reactive.

Why it matters

• Clearer patient understanding after treatment
• Reduced post‑treatment calls for clarification or reassurance
• Earlier visibility of potential issues during recovery
• Protected clinicians, with documented delivery and follow‑ups
• Better patient confidence, knowing help is available
• Consistency across sites for group operators

Aftercare is where outcomes are made or lost — Aftercare Manager closes that loop.

Core capabilities

Treatment‑linked aftercare

Aftercare instructions are linked directly to the treatment delivered, ensuring patients only receive guidance that is relevant to them.

No generic advice.

No mismatched instructions.

No reliance on memory.

Templates, custom builder & rapid setup

Aftercare Manager includes a library of ready‑to‑use aftercare templates for common procedures and treatments.

Teams can:

• customise and extend templates
• create bespoke aftercare content from scratch using the visual builder
• update content centrally without redistributing documents

All aftercare content automatically reflects your practice’s brand, colours, and tone.

Digital delivery with ongoing visibility

Aftercare is delivered digitally to the patient app, where it can be:

• viewed and read in‑app
• revisited at any time
• referenced during recovery

No downloads.

No lost paperwork.

Aiden‑first aftercare support (Primoro AI Assistant)

After treatment, patients can ask questions or raise concerns directly to Aiden, the patient‑facing interface of the Primoro AI Assistant, via the mobile app.

Aiden:

• answers common aftercare questions
• provides reassurance based on the aftercare given
• guides patients through structured responses when needed
• monitors keywords, sentiment, and responses for potential concern

This gives patients immediate support without overwhelming staff.

Escalation to human care when needed

When a patient response indicates uncertainty, risk, or the need for clinical judgement:

• the conversation is escalated to the practice team
• full context is included (treatment, aftercare, responses)
• staff can step in confidently and quickly

Patients are never left stuck with an automated response.

Automated check‑ins & follow‑ups

Aftercare Manager can run automated follow‑ups such as:

• “How are you feeling today?”
• symptom check‑ins
• post‑treatment surveys

Responses are tracked and visible to the team, allowing issues to be identified early.

Family‑aware aftercare

For children or dependants, aftercare is delivered to the responsible adult via Family Profiles, ensuring instructions are received, understood, and acted upon.

Bulk aftercare & patient segmentation

Aftercare can be issued in bulk to defined patient cohorts, supporting:

• group‑wide standards
• audits and reviews
• consistent recovery guidance across sites

AI‑supported oversight (AI Assistant & Guardian)

Primoro AI Assistant (Aiden):

• manages first‑line patient interaction
• runs follow‑ups and check‑ins
• surfaces concerns and patterns

When AI Guardian is enabled (add‑on):

• higher‑risk patterns are flagged earlier
• potential issues are prioritised for review
• escalation logic becomes more proactive

AI supports prioritisation and oversight — clinical decisions remain human‑led.

Governance & control (in context)

Aftercare Manager operates within Primoro’s governed platform:

• role‑based access to aftercare content, conversations, and responses
• clear separation between patient, staff, and administrative permissions
• aftercare instructions, messages, and follow‑ups delivered from a single trusted source
• full audit trails showing what aftercare was issued, when it was viewed, and how patients responded
• all conversations with Aiden (Primoro AI Assistant) recorded and attributable
• clear escalation records showing when conversations were passed to the practice team
• defined data‑retention controls and secure handling of patient communication
• immediate access removal on staff role change or exit

Patients receive consistent support, while practices retain full visibility, accountability, and control.

How it fits within Primoro

Aftercare Manager integrates seamlessly with:

• Appointment Manager — treatment context
• Digital Forms — consent and expectation alignment
• Family Profiles — dependant and carer delivery
• Communication Hub — escalation and messaging
• Primoro AI Assistant (Aiden) — support and check‑ins

Aftercare becomes part of the connected care journey.

At a glance

Aftercare Manager — FAQ

Is Aftercare Manager included in CORE?

Yes. Aftercare Manager is included in Primoro CORE.

Who is Aiden?

Aiden is the conversational interface of the Primoro AI Assistant, used for patient‑facing aftercare questions, reassurance, and follow‑ups.

What if a patient needs a real person?

Aiden automatically escalates the conversation to the practice team when human input is required — with full context.

Can patients re‑read their aftercare later?

Yes. Aftercare instructions remain visible in the patient app so they can be reviewed at any time.

Is aftercare auditable?

Yes. Delivery, access, questions, follow‑ups, and escalation are all recorded and auditable.

Final CTA

Make aftercare supportive, consistent, and accountable.

→ Request a Demo

→ Explore Primoro CORE

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